Understand the moment.
Explore what happens when emotions rise, how different communication preferences affect the exchange, and the human needs that may sit behind a response.
A facilitated workshop with private practice
Difficult Conversations for Managers.
Prepare for the conversations you cannot keep putting off. Explore how to respond under pressure, practise a realistic workplace situation, and leave with a way to keep rehearsing.
What is included
01 · THE WORKSHOP
02 · GUIDED PRACTICE
03 · AFTER THE WORKSHOP
Learn together. Keep practising afterwards.
A focused workshop for organisations that want managers to handle difficult conversations with more confidence and care.
Put words into practice.
Rehearse a realistic management conversation in the Conversation Lab. Try your approach with an AI counterpart and review structured feedback.
Return and rehearse.
Continue practising with 48-hour access to selected Conversation Lab scenarios. Use voice or text and receive private feedback on your attempts.
Workshop access covers the selected Conversation Lab scenarios. Access to other Labs can be discussed separately.
The conversations that matter
Prepare for pressure, pushback, and emotion.
Giving difficult feedback. Addressing missed deadlines. Responding to defensiveness. Setting a boundary without damaging the working relationship.
The emphasis is on practical responses you can use and adapt, with space to consider both the message and the person hearing it.
- Prepare the purpose and key points of a difficult conversation.
- Recognise emotional reactions and consider what may sit behind them.
- Explain the issue with specific examples and listen to the other person's perspective.
- Respond to pushback and agree a practical next step.
- Use feedback to identify what to practise next.
Who it is for
Managers with real conversations ahead.
For new and experienced managers, team leaders, and organisations supporting their development. HR and L&D teams can enquire about a workshop for their organisation.
Led by Maria Fuentes, Performance Strategist and workshop facilitator.
How is the workshop delivered?
A 90-minute online workshop with facilitated discussion and guided Conversation Lab practice. We agree the group size, dates, and practice focus with you beforehand.
What does the Lab access include?
48-hour access to selected Conversation Lab scenarios, with voice or text practice and a scored debrief. Access arrangements are confirmed before the workshop.
Who sees the practice feedback?
Practice conversations and individual scores are not shared with the employer. Participants can choose whether to share their own feedback. Use fictional or anonymised details when practising.
What does it cost?
Send an enquiry with your approximate group size and preferred dates. We will confirm the workshop scope and price before you book.
Discuss a workshop for your team
Give your managers a rehearsal.
Tell us about your organisation, the conversations your managers face, and when you would like to run the workshop.
This is an enquiry, with no commitment to book.